Aurora writing instruments meet the highest quality standards and require a trained professional to examine and efficiently restore them to their original state.
If the pen qualifies for service under the manufacturer’s warranty, there will be no additional charge other than our standard fee of $35.00 to cover processing of the repair. If the pen does not qualify for warranty repair a Kenro representative will contact you once the pen is received to advise you of any additional charges.
NOTE: After checking out, please ship your pen to:
Kenro Industries – REPAIRS
393 Jericho Turnpike
Mineola, NY 11501
Be sure to include the order number in or on the box.
Do NOT send the original box/container when you send your pen in – we will only claim responsibility for your pen(s).
Make sure to purchase tracking when sending in your pen – better to be safe than sorry!
NOTE: You may receive an additional invoice for a full repair depending upon the state in which the pen was received. For more information, contact us prior to adding to cart.
Please allow 6 to 8 weeks for the repair process to be completed. This includes the time it takes us to receive the item, process the order, ship it out to the manufacturer overseas, receive the fixed item, and ship it out to you. We handle all the paperwork including customs.